Front Desk Executive – Visit Health Clinic

Job Summary

Visit Health Clinic is looking for a professional, empathetic, and customer-focused Front Desk Executive to manage the clinic's front office operations. The ideal candidate will be the first point of contact for patients, ensuring a seamless patient experience through efficient appointment management, patient registration, billing, and coordination with clinical teams while maintaining the highest standards of confidentiality and service excellence.

Key Responsibilities

- Welcome patients and visitors with a warm and professional approach, ensuring a positive first impression.
- Answer incoming calls, respond to patient inquiries, and escalate urgent medical concerns as per clinic protocols.
- Manage doctors' appointment calendars by scheduling, rescheduling, and cancelling appointments through the clinic management system.
- Register new patients by collecting demographic, medical, and insurance information while ensuring all mandatory consent and registration forms are completed.
- Maintain accurate patient records and update information in the Electronic Health Record (EHR) system while ensuring complete confidentiality.
- Generate consultation and treatment invoices, collect payments through cash and digital modes, and issue receipts.
- Coordinate effectively with doctors, nurses, lab technicians, and other clinic staff to ensure smooth patient flow.
- Liaise with diagnostic partners, vendors, hospitals, and administrative teams whenever required.
- Assist patients with basic information regarding clinic services, appointments, and policies.
- Ensure the reception area remains organized, presentable, and compliant with clinic standards.




- Handle patient concerns professionally and escalate issues when necessary.
- Support day-to-day administrative activities to ensure efficient clinic operations.

Required Qualifications

- Bachelor's degree in any discipline.
- Certification in Healthcare Administration or Medical Secretarial practices will be an added advantage.

Experience

- 1–3 years of experience in front office, reception, or customer service roles.
- Prior experience in a hospital, clinic, diagnostic centre, or healthcare environment is preferred.

Skills & Competencies

- Excellent verbal and written communication skills.
- Strong interpersonal and patient-handling abilities.
- Proficiency in MS Office and digital appointment scheduling systems.
- Familiarity with Electronic Health Record (EHR) software is preferred.
- Good typing speed and data entry accuracy.
- Ability to multitask and work efficiently in a fast-paced clinical environment.
- High level of professionalism, empathy, and attention to detail.
- Strong problem-solving and coordination skills.

Language Requirements

- Fluency in English and Hindi is mandatory.
- Knowledge of the local language (Kannada) will be an added advantage.

Location

Visit Health Clinic – Bellandur, Bengaluru

Why Join Visit Health?

- Prospect to work with one of India's leading digital healthcare organizations.
- Collaborative and patient-centric work environment.
- Career growth opportunities in the healthcare ecosystem.
- Exposure to modern healthcare technology and digital patient management systems.

Interested candidates can share their resumes to [email protected] / [email protected]

Thank You!

📌 Receptionist (Bengaluru)
🏢 Visit Health
📍 Bengaluru