Position- Customer service specialist
Customer Success, Service & Operations, O2C lifecycle and processes
International shipping documents
Import and export terms (Incoterms)
Export/import payment mechanisms
Letter of Credit (LC)
Order entry and order fulfillment processes
Expericnce: 4+ years, Shifts: APAC shift – 4.30 AM / 5.30 AM to 2 PM / 3.30 PM (CAB - Pickup)
EMEA shift - 11.30 AM / 12 NOON to 8.30 PM / 9.30 AM (CAB - Drop)
North America & Latin America shift - 4.30 PM 5.30 PM to 1.30 AM / 2 AM (Cab & Meal provided)1. Experience in SAP
2. Added advantage of experience in CRM
3. Must Have Skills : Order Handling (OTC)
4. Shifts-Adaptable to any Time zone
5. SAP knowledge, Vlook up,OTC / O2C knowledge, CSR, Letter of Credit, SAP Skills, Sea/Air order handling, Any industry. Sea or air cargo
6. Order fulfillment process
Skills- OTC, SAP, Import-export documentation
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📌 Customer Service Specialist (India)
🏢 Aarvi Encon
📍 India