Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer.
This joint venture will combine Prudential's global expertise in insurance and financial services with HCL Group’s experience in technology and healthcare solutions.
Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India’s first World Cup Victory
Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience.
To partner with us in this mission, we are looking for a talented Sr. Speciaist - Net Promoter Score (NPS) to join our Customer Service team in Mumbai.
Your typical week might include the following:
NPS Program Management with end-to-end ownership of the NPS framework, covering both Transactional NPS (post-service interactions) and Relational NPS (periodic customer surveys). Define survey strategy, frequency, touchpoints, sampling logic, and response tracking. Survey Execution with design and launch of surveys through platforms like SMS, Email, and WhatsApp. Manage survey delivery and efficacy through NPS tools by ensuring ensuring localization, mobile responsiveness, and customer-friendly formats. Analyze NPS re