Job description

Role and Key Responsibilities:

• Conduct Quality audits on Calls and share feedback with agents.

• Conduct compliance and Quality checks and ensure timely reporting.

• Drive continuous improvement - make recommendations and drive improvement.

• Strengthen Quality management processes/ framework to improve quality delivery.

• Ensure data management for all deliverables and be accessible without any delay.

• Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.

Key skills & knowledge:

•
Minimum 6 months experience into BPO/call centre as Quality Auditor

•
Understanding of the Audit & Coaching process.

• Good verbal and written communication skills.

• Hands on experience in MS Excel, Power Point presentations and Reporting knowledge.

Perks & Perks:

Company payroll

Pick up & drop facility from Kopar Khairane Railway Station.

Attendance bonus

📌 Call Quality Auditor (Navi Mumbai)
🏢 White Force
📍 Navi Mumbai