Job Description
REQUIREMENTS:
Total experience 6+ years Hands-on experience providing L1/L1.5 functional support for Workday HCM. Solid functional knowledge of Workday HCM modules, including Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes (BPs), and Reporting. Experience troubleshooting Workday user issues, inbound EIBs, security access, business process issues, reporting, and data-related incidents. Hands-on experience in Workday HCM configuration, maintenance, and production support. Experience collaborating with HR, business stakeholders, and IT teams to understand and resolve functional issues. Knowledge of Workday security roles, business process configuration, and reporting. Familiarity with ITSM processes, including Incident, Problem, Change, and Service Request Management. Experience creating and maintaining functional documentation, user guides, knowledge articles, and support documentation. Strong analytical, troubleshooting, and problem-solving skills.



Excellent communication and stakeholder management skills with the ability to explain technical concepts to non-technical users. Experience working in Agile delivery environments. Ability to manage multiple priorities in a fast-paced support environment. Workday certification is preferred. Willingness to work in the 2:00 PM – 11:00 PM IST shift to support US business hours. RESPONSIBILITIES:
Provide L1 functional support for Workday HCM applications, ensuring timely resolution of user incidents and service requests. Troubleshoot and resolve issues related to Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes, Reporting, and inbound EIB integrations. Perform Workday configuration updates and support routine maintenance activities. Collaborate with HR, business users, and IT teams to gather requirements, analyze issues, and recommend appropriate solutions. Support Workday security administration, user provisioning, and access management activit

📌 Staff Engineer, Workday HCM Functional Consultant –Support (India)
🏢 Nagarro
📍 India