Job Description
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- Trade Processing – Subscriptions, Redemptions, Switches, Transfers.
- Ensure full and complete understanding of trade processing end to end cycle, KYC, AML & Due diligence
- Review tasks and keep them up-to-date, processing trades accurately within TAT
- Ensure Tracking and closure of all Ageing and Outstanding items in Key MIS Reports
- Perform IS Signatory Role
- Ensure effective On-the-job training to ensure adequate conceptual understanding within the team. Ensure Cross-training on all accounts to reduce key man risk.
- Coordinate / Liaise within the team, with other departments & on-shore teams. Also coordinate with share registry group to build share registries, client fund parameters and proper statement production
- Implement controls to eliminate operational / processing errors, and client/investor confidentiality breaches by the team
- Lead and supervise the team and their work effectively
Display: (Desired Skills)
- Graduate/PGDBA/MBA or Equivalent
- Valuable Communication skills
- Analytical approach towards the process flow
- Relevant work experience in financial services
- Prior Experience and knowledge in transfer agency is desirable
- Ability to handle trade volumes and train new team members.
- Team handling / Feedback and Monitoring
Deliver (Goals)
- Responses in timely manner to Investor & client enquiries
- Completion of Audit and trades in timely manner as stated in SLA
- Ensure 100% client satisfaction by eliminating negative complaints or issues brought to CRM via call report and/or client meetings.
- Ensure zero confidentiality breaches
- Ensure zero operational errors
- Identify key back- ups for team members
- All Go Check task to be completed in timely manner
- Ensure to give constant written feedback on areas of improvement and remarkable performance to team members.