About The Job:
Job Title: Customer Success Executive
Job Type: Full-time
Company: Gigadesk Technologies Pvt. Ltd. [ Greatify.ai ]
Location: Teynampet, Chennai
Eligibility: Freshers to 2 years of experience in ERP implementation/Customer-facing roles.
Company Description
At Greatify.ai , we are building a next-generation exam platform that delivers measurable academic outcomes at scale. We have powered 300K+ exams, generated 3M+ AI-driven questions, and AI-evaluated 50K+ answer sheets across 15+ universities and institutions. Our platform is transforming assessments with speed, accuracy, and intelligence, enabling institutions to conduct smarter, faster, and more reliable evaluations.
Job Description:
The Customer Success Executive will manage and support assigned customers, including onboarding new clients and ensuring a smooth user experience. The role involves handling customer queries, providing platform guidance, conducting training sessions, and maintaining regular follow-ups to improve customer satisfaction and engagement. The executive will also coordinate with internal teams to resolve issues and support overall customer success.
Key Responsibilities:
Onboard new customers and guide them through platform setup and usage
Handle customer queries and provide timely support
Conduct product demonstrations and basic training sessions for users
Maintain regular follow-ups with customers to ensure satisfaction
Coordinate with internal teams for issue resolution and support
Build positive relationships with customers and ensure a smooth experience
Gather customer feedback and share insights with internal teams
Support customers in understanding platform features and workflows
Visit client locations for onboarding, training, or support whenever required
Key Skills:
Good communication and customer handling skills
Solid interpersonal and relationship-building abilities
Basic problem-solving and coordination skills
Ability to explain product features clearly to customers
Customer-focused and positive attitude
Basic knowledge of MS Office tools ( Excel, Word, PowerPoint)
Ability to manage multiple tasks and customers simultaneously
Preferred Languages: English, Tamil, Kannada, Telugu & Hindi
Join us at Greatify.ai and make a lasting impact on the Edtech Industry.