Job Role: Process Expert - UK/Lloyds Insurance - Claims function

Must have worked in Lloyds market and should be well versed with Broker, Syndicate, Consortium, MGA workflows. Thorough understanding on ECF/Class Claims Settlement and reviewing IMR and CM & TA messages.

Job Description:

- Understand the UK/Lloyds Insurance/ Claims function end to end.
- FNOL & SNOL
- Settlement
- Document Management
- Should have a basic understanding of the insurance policy and Claim life cycle.
- Must have knowledge of end-to-end Lloyd’s broking process
- Must have good knowledge of insurance terms premium, deductibles, claim etc
- Good written and verbal communication, and a team player
- Strong analytical skills
- Analyses and synthesizes information/makes decisions based on policies.
- Responsible and dedicated to meet the clients’ expectations.
- Prioritizes tasks in order of importance.
- Register and set up recent claims in core systems (e.G., ECF, CLASS, internal claims platforms) (Preferred)
- Perform initial validation of claim documentation (FNOL, policy, endorsements, bordereaux)
- Support claim lifecycle activities including updates, diary management, and status tracking
- Handle NIGO (Not in Good Order) cases by identifying data gaps and coordinating with brokers/underwriters
- Processing Experience on Eclipse (Preferred)
- Experience in working with Lloyds brokering organization (Preferred)

Key Responsibilities:





- Review requests of FNOL thoroughly of different LOB’s receives from client
- Liaise with brokers, coverholders, TPAs, and syndicates for information gathering and follow-ups
- Work closely with XIS/XCS processes for claims agreement and settlement support
- Assist in processing and reconciliation of bordereaux and claim movements
- Verify coverage and other details from policy document if the received claims is a legitimate one
- Highlighting data concerns like missing/incomplete data to the claim examiners
- Record claim information in system and generate unique claim no. for future related communication
- Process the claim payments
- Knowledge of detailed end to end claim lifecycle
- Create loss run report as requested by UW, insured & brokers etc.
- Closing claims as requested by claim examiners
- Work on client ad-hoc request
- Support on MIS/data reporting activities

Qualifications:

- Graduates/Postgraduates
- 2-3 years in UK/Lloyds Insurance/ Claims function end to end
- Any P&C; Insurance certificate from reputed institute is an added advantage
- Exposure to P&C; lines of business (Property, Liability, Marine, etc.)
- Experience in MGAs / Delegated Authority business
- Proficiency in Microsoft Office (Word, Excel, and Outlook)

Key Competencies:

- Process orientation and adherence to SLAs
- Stakeholder management (brokers, underwriters, TPAs)
- Problem-solving and critical thinking
- Ability to work in high-volume, deadline-driven environments

📌 Process Expert (Industrial Area)
🏢 XCEEDANCE
📍 Industrial Area