Key Responsibilities:

- Diagnose, troubleshoot, repair, calibrate, and test qualified audio equipment to manufacturer specifications.

- Perform component-level repairs and preventive maintenance on products distributed by ANSATA.

- Handle warranty and non-warranty service requests, ensuring timely resolution and high-quality workmanship.

- Verify the performance of repaired equipment before dispatch and ensure compliance with quality standards.

- Provide technical support to customers via phone, email, remote sessions, and onsite visits.

- Carry out onsite inspections, fault diagnosis, commissioning support, and post-installation troubleshooting when required.

- Coordinate with global manufacturers for technical escalations, warranty claims, firmware updates, and RMA processes.

- Maintain accurate service records, repair reports, inspection reports, and customer communication in Zoho CRM and other internal systems.

- Track and maintain repair documentation.

- Work closely with the Sales, Application, Operations, and Logistics teams to ensure seamless customer support.

- Support product demonstrations,



technical workshops, and customer training whenever required.

- Stay updated on new products, servicing procedures, firmware releases, and technical certifications from partner brands.

- Ensure compliance with ANSATA's service processes, quality standards, and safety guidelines.

- Travel across India as required to support customer service, repairs, installations, and technical assignments.

Requirements

- Diploma in Electronics, Electronics & Communication, Electrical Engineering, Audio Engineering, or a related field.

- 0–3 years of experience in electronics servicing, technical support, or professional audio equipment servicing.

- Fresh graduates with strong electronics fundamentals and practical aptitude may also be considered.

Benefits

- Competitive salary and performance-based incentives

- Opportunities for professional development and growth within the company

- Collaborative and innovative work environment

- Health insurance and other benefits

📌 Service Engineer (Delhi)
🏢 Ansata Computer Systems
📍 Delhi