- Performs tasks based on established procedures.
- Uses data organizing and coordination skills to perform business support or technical work.
- Requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Proficiency within a range of analytical or operational processes.
- Completes atypical assignments.
- Works within established procedures and practices.
- May establish the appropriate approach for recent assignments.
- Acts as a resource for colleagues.
- Completes work with limited supervision.
Functional Knowledge
- Has developed skills in a range of processes, procedures, and systems.
Business Expertise
- Understanding of how best teams integrate and work together to achieve company goals.
Impact
- Impacts a team, by example, through the quality service and information provided
- Uses discretion to change work procedures and practices.
Leadership
- May provide guidance and support to junior team members.
Problem Solving
- Provides solutions to atypical problems based on existing precedents or procedures.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Prepares benefit calculations and reports. (e.g., accurate payment of vendor monthly billings, employee leave, and terminations)
- Prepares year-end benefit statements and benefit record updates.
- Assists with benefit open enrollment process including system testing, employee self-service enrollment and updates.
- Guides employees in the completion of appropriate forms, claims, calculation of benefits, and premiums.
- Liaises with actuarial staff, senior consultants, senior administrators, managers, and trust and insurance company representatives on behalf of client employees.
- Processes relocation documentation and payments. (e.g., extending inbound contracts, visas, and assisting employees with setting up bank accounts)
- Prepares offers, terms, and conditions letters.
- Performs other duties as assigned.
- Complies with all policies and standards.