Our client is a leading Indian multinational ride-sharing company with operations in various business verticals including financial services and cloud kitchens.
Role: Automobile Technician
Responsibilities:
Customer Handling
Warmly welcome and assist customers with service requests
Gather and update customer feedback in the system
Communicate effectively with customers regarding repair updates
Diagnosis
Analyze and diagnose scooters to determine necessary repairs
Document diagnosis reports in the Workshop Management System (Getafix)
Perform necessary repairs and conduct final inspections based on customer requirements
System Handling
Track customer complaints in Zendesk and provide real-time updates
Utilize Workshop Management System (Getafix) with 100% adherence
Update operational status and estimated time of arrival in CRM and WMS systems
Monitor scooter health in the Telematics Command Centre for thorough diagnosis
Technical Repairs
Possess comprehensive knowledge of OLA Scooter and its technical aspects
Capable of repairing/replacing all scooter parts
Stay updated on OLA technical curriculum and EV news bulletins
Process and Operational
Adhere to processes at the Experience Centre and ensure explicit bay markings for vehicles/scooters
Handle invoicing and payment collections
Maintain service bays in a clean and serviceable condition
Parts Operation
Conduct inventory audits and ensure alignment of system and physical inventory
Perform Goods Receipt Note (GRN) and maintain inventory at the Experience Centre
Manage warranty part reverse logistics to the main workshop
Safety and Compliance
Adhere to uniform and protective gear requirements during scooter repairs
Properly use protective gear and handle tool kits during repairs
Ensure availability and readiness of fire-fighting equipment
Requirements
Requirements:
Only male candidates
Minimum qualification: 12th pass/diploma/ITI/graduation/post-graduation
Minimum experience: