We have an Excellent Chance for Male Candidates for Automobile Service Champion.
About Client:
Our Client is an Indian multinational ride-sharing company, It also operates in other business verticles including financial services and cloud kitchens.
Role: Automobile Service Champion
Roles and Responsibilities:-
1
Customer Handling
Receiving customer with smile and greet him with Politeness, courteousness and professionalism
Verify the service requests made by customers & Capture VOC of the customer and update in the system
Conversational skill for telephonic as well as face to face discussion
Customer communications about repair updates
2
Diagnosis
Analyse and Diagnose the Scooter to identify number and type of repairs applicable
Update the diagnosis report in the WMS (Getafix)
Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed
3
System Handling
Track the Customer complaint in Zendesk and update the system on live basis
Operate Workshop Management System (Getafix) and ensure 100 % adherence
Update operational Status and ETA on timely basis in both CRM and WMS systems
Check for scooter health in Telematics Command centre for deep diagnosis
4
Technical Repairs
Service Champion should be fully equipped with knowledge on OLA Scooter
Could able to repair/replace all the parts of the scooter
Ensure he/she is updated on OLA technical curricular, news bulletin on EV
5
Process and Operational
Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters.
Invoicing and Payment Collections
Ensure bays are free from any foreign materials and fit for serviceability
6
Parts Operation
Auditing the inventory and ensure system and physical inventory is same
Perform GRN and maintain Inventory at Experience Centre
Ensuring Warranty part reverse logistics to the Mother workshop
7
Safety and Compliance
Wear Uniform and Protective Gear while repairing s