Riverbed. Empower the Experience
Riverbed, the leader in AI observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide quick, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences.

Position
Our people tell us life at Riverbed is collaborative, creative, challenging and fun. They’re an impressive team of individuals, and we think they’re on to something.
Riverbed enables organizations to maximize performance and visibility for networks and applications,



so they can overcome complexity and fully capitalize on their digital and cloud investments. The Riverbed Network and Application Performance Platform enables organizations to visualize, optimize, remediate, and accelerate the performance of any network, for any application.
The platform addresses performanceand visibility holistically with best-in-class WAN optimization, network performance management (NPM), application acceleration (including Office 365, SaaS, client, and cloud acceleration), and enterprise-grade SD-WAN. Riverbed’s 30,000+ customers include 99% of the Fortune 100.

What you will do
Provide remote support to customers via phone, web, and emai Take ownership of customer issues and handle problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate teams Prioritize and managing open escalation case Provi

📌 Escalation Engineer (Bengaluru)
🏢 Riverbed Technology
📍 Bengaluru