Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an prospect to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a moderate degree of supervision.

Functional Knowledge
- Has developed skillset in a range of processes, procedures, and systems.

Business Expertise




- Supports the achievement of company goals by integrating teams for the best outcome.

Impact
- Impacts a team through quality of services and information provided.
- Follows standardized procedures and practices and receives moderate supervision and guidance.

Leadership
- Has no supervisory responsibilities.
- Manages own workload.

Problem Solving
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills
- Exchanges information and ideas effectively.

Responsibility Statements
- Reviews current processes and identifies trends.
- Reviews work produced for errors.
- Evaluates for performance standards (SLAs) required under contract.
- Compares various sampling techniques and identifies correct samples for auditing.
- Evaluates workflow tools to run reports.
- Coaches Level 1 auditors on sampling techniques and busi

📌 Quality Assurance Associate II (Kochi)
🏢 Conduent Business Services
📍 Kochi