Job Title: Team Leader – E-Commerce Process

Location: Bangalore

Salary: Up to ₹4.5 LPA

Shift: Day Shift

Working Days: 6 Days a Week

Joining: Immediate Joiners Preferred

Job Summary

We are looking for an experienced Team Leader to manage and drive the performance of an E-Commerce customer service team. The ideal candidate should have a minimum of 1 year of experience as a Team Leader, with strong knowledge of KPI/KRI management, people management, and operational excellence.

Key Responsibilities

- Manage a team of Customer Support Executives and ensure daily operational targets are achieved.
- Monitor and drive team performance against defined KPIs such as Productivity, Quality, Attendance, AHT, CSAT, and SLA adherence.
- Track and mitigate KRIs to ensure business continuity and operational efficiency.
- Conduct regular team huddles, coaching sessions, and performance reviews.
- Develop action plans to improve team performance and customer experience.
- Handle escalations and ensure timely resolution of customer issues.
- Prepare and share daily, weekly, and monthly performance reports.
- Ensure adherence to company policies, processes, and compliance requirements.
- Motivate, mentor,



and engage team members to improve retention and productivity.
- Collaborate with cross-functional stakeholders to drive process improvements.

Eligibility Criteria

- Minimum 1 year of experience as a Team Leader in BPO/Customer Service/E-Commerce operations.
- Strong understanding of KPIs, KRIs, SLA management, and performance metrics.
- Proven experience in people management, coaching, and team handling.
- Excellent communication and stakeholder management skills.
- Solid analytical and problem-solving abilities.
- Comfortable working in a fast-paced customer-centric environment.

Preferred Skills

- Team Management
- Performance Management
- Customer Experience Management
- KPI & KRI Monitoring
- Reporting & MIS
- Coaching & Mentoring
- Escalation Handling
- Process Improvement

Compensation: Up to ₹4.5 LPA

Work Location: Bangalore

Shift: Day Shift

Notice Period: Immediate Joiners Preferred / Early Joiners Advantage

Interested candidates can share their updated resume for further assessment.

for more information reach out to HR - Neha

(phone hidden)

[email protected]

📌 Team Lead (Bengaluru)
🏢 TP
📍 Bengaluru