1. Manage end-to-end RCM operations including charge entry, AR follow-up, and payment posting
2. Allocate work, monitor team performance, and conduct regular training sessions
3. Ensure SLA compliance, staff productivity, and operational quality
4. Oversee client communication and drive process documentation and updates
Key Deliverables
1. Minimize attrition and maintain high team engagement
2. Ensure TAT and SLA adherence across all RCM verticals
3. Improve service levels through ongoing process enhancements
4. Set team KPIs and align deliverables with client expectations