We're looking for a sharp, empathetic Customer Support Associate to be the first point of contact for our customers across email, WhatsApp, and social platforms. You'll be working US hours, supporting a growing community of early adopters and Kickstarter backers who are invested in what we're building. This isn't a scripted support role; you'll need to think on your feet, understand the product deeply, and communicate with warmth and clarity.What You'll Do• Handle customer queries across email, WhatsApp, and other social media platforms promptly and professionally• Manage and update customer records using CRM tools• Identify patterns in customer feedback and flag them to the team• Coordinate with internal teams on order, shipping,
and product-related issues• Maintain a consistent brand voice across all customer touchpoints• Support community management on Facebook and WhatsApp groupsWhat We're Looking For• Maximum 4 years of experience in a customer support or customer success role• Proficiency in CRM platforms• Comfortable using AI tools for drafting, summarizing, and improving responses• Hands-on experience with Meta Business Suite• Robust written English; clear, warm, and professional• Ability to work independently during US business hours• Someone who genuinely enjoys helping people and takes ownership of problemsNice to Have• Prior experience supporting a D2C, health tech, or wellness brand• Familiarity with Kickstarter or crowdfunding customer journeys• Experience managing Meta Business and online community groupsThis is an entry to mid-level role. Budget: 5 LPA (with quarterly incentives)Timings: 8:00 PM to 6:00 AM ISTMode: Hybrid (mostly remote with occasional visits to the office)Industry: Wellness and Fitness ServicesEmployment Type: Full-time
📌 Customer Support Associate (Hosur)
🏢 DUSQ
📍 Hosur
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