We're a cold-chain logistics operator with 9+ facilities, serving anchor clients including q-commerce and other players. As we scale, we need someone to own the health and growth of our existing accounts — not current business hunting, but protecting revenue, deepening relationships, and finding expansion within customers we already have.
What you'll own:
- Day-to-day coordination with existing customers across sites — the single point of contact for service issues, escalations, and reviews
- Drive account reviews to track satisfaction, service quality, and open issues to closure
- Own renewals, utilization improvement, and repeat business within existing accounts
- Identify and pitch upsell/service-expansion opportunities to existing clients
- Track account-level performance, customer commitments, commercial terms, and pending follow-ups in a live tracker
- Flag risk accounts early and drive resolution before they escalate
You should have:
- 8+ years in key account management, client servicing, or growth roles — B2B, ideally logistics/warehousing/supply chain
- Track record of managing multiple accounts simultaneously with commercial ownership
- Experience driving upsell/expansion revenue