We're Hiring | Manager / Senior Manager – Service Operations (After Sales) Location: Experience: 6–10 Years
Employment Type: Full-Time
Lead Service Operations. Drive Customer Success. Ltd. is looking for a dynamic and experienced Manager / Senior Manager – Service Operations (After Sales) to lead our After Sales Operations function. This role is responsible for driving end-to-end service execution, ensuring machine uptime, delivering exceptional customer service, and leading a high-performing field service team.
If you have proven experience in After Sales Service Operations, Field Service Management, Preventive Maintenance (PM), Annual Maintenance Contracts (AMC), and Service Delivery , we invite you to join our growing team.
Service Operations
Plan and schedule Preventive Maintenance (PM), AMC visits, breakdown services, installations, and retrofit projects.
Optimize field engineer deployment and resource utilization.
Monitor machine uptime and drive continuous operational improvements.
Lead, mentor, and develop the After Sales Operations team.
Drive team performance, productivity, and operational excellence.
Coordinate with Stores, Purchase, and Commercial teams to ensure timely availability of spares.
Monitor spare parts planning and site-level consumption.
Support seamless execution of service operations.
Customer Success
Build strong customer relationships through responsive service delivery.




Ensure timely completion of service reports, handover documents, and operational documentation.
Performance Management
Monitor Machine Uptime, SLA Compliance, PM/AMC Completion, Job Closure TAT, and Customer Satisfaction.
Prepare weekly and monthly MIS reports.
Drive ERP compliance and continuous process improvements.
Diploma or B.E. in Mechanical, Electrical, Mechatronics, or a related discipline.
✔ MBA/PGDM in Operations will be an added advantage.
✔ 6–10 years of experience in:
After Sales Service Operations
Field Service Management
Service Planning & Scheduling
Site Operations
✔ Robust leadership, planning, customer management, and problem-solving skills.
✔ Hands-on experience with ERP systems, MIS reporting, and cross-functional coordination.
Preferred Industry Experience
Candidates with experience in the following industries will be preferred:
Experience in organizations involved in designing, manufacturing, integrating, or servicing industrial automation and material handling solutions will be an added advantage.
Excellent opportunities for career growth and leadership development.
CTC: Up to ₹18 LPA (Based on experience and suitability.)
Before applying, please review the Job Description, experience requirements, and CTC budget. Only candidates with relevant After Sales Service Operations experience will be considered.

📌 Service Manager (Customer Operations) (Mumbai)
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