Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a versatile, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
Join our team as a Technical Resolution Specialist, where you will play a pivotal role in maintaining and optimizing Kyndryl’s complex, high-traffic internet site communications and network-based product systems. This isn't just a job – it’s a chance to immerse yourself in cutting-edge technology and be at the forefront of innovation.

As a Technical Resolution Specialist, you'll be the engineer of scalable local and wide-area network solutions, bridging multiple platforms and protocols, including IP and VOIP.



Your mission is to ensure seamless system performance, troubleshoot network issues, and orchestrate the installation of vital components such as routers and switches in collaboration with our trusted vendors. But that's not all – you'll also be at the forefront of innovation, developing tools to automate network system deployment, administration, and monitoring, while actively participating in project planning and implementation.
Key Responsibilities
1. Service Delivery & Operations Management
Ensure 24x7 monitoring and management of network, security, and infrastructure components
Drive operational excellence within the NOC team for incident, problem, and change management
Ensure compliance with defined SLAs, OLAs, and KPIs
Monitor service performance and implement improvements
2. Incident & Problem Management
Lead major incident management (P1/P2), including war room coordination and communication
Ensure timely resolution and m

📌 Service Manager (Mumbai)
🏢 5100 Kyndryl Solutions Private
📍 Mumbai