Job Description

Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats:
- Presents menus, suggests cocktails and/or daily specials.
- Exhibits knowledge of all items on the menu and wine list.
- Takes order.
- Prepares order for presentation to guest.
- Replenishes water.
- Makes and pours coffee for the customers.
- Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.
- Processes customer restaurant bills promptly and accurately.
- Cleans tables, chairs and floor area.
- Resets table quickly.
- Polishes silverware and folds linen.
- Check the overall condition of the dining room, ensuring its readiness for customers.
- Assists service team as necessary to meet or exceed guest expectations.
- Log book and reservations must be read at the beginning of each shift.
- Possesses a valid liquor card at all times.
- Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas.



Promote all other services the hotel provides.
- Informs supervisor/manager of any customer dissatisfaction.
- Performs all duties and responsibilities in a timely and productive manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Creates 100% guest satisfaction by providing the Yes I Can experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs ot

📌 F&B Associate (Bengaluru)
🏢 Radisson Hotel Group
📍 Bengaluru