Description
& Summary: We are looking for a Senior Manager/ Manager to lead high‑impact customer, sales, marketing, service and growth transformations for leading players across sectors. This role sits at the intersection of strategy, sales, marketing, service, digital and execution on the ground.Responsibilities:
. Lead client transformations across sales, marketing and service
Partner with CXOs and business heads to define the customer, sales, marketing, and service transformation agenda. Translate board‑room ambition into clear roadmaps with measurable impact across revenue, acquisition, retention, loyalty and service experience. 2. Design winning commercial and growth strategies
Develop growth, market‑entry and go‑to‑market strategies for priority segments and channels. Shape programs on channel and influencer strategy, distribution expansion, salesforce effectiveness, trade marketing/ loyalty programs, key account management, and broader route‑to‑market optimization. Support pricing and portfolio strategy to drive profitable, sustainable growth.



Lead omni-channel transformation – define the role of physical, digital and hybrid channels and create seamless customer and influencer journeys. Drive e-commerce and marketplace acceleration where relevant (e.g., B2B platforms, e-retail, D2C), incl. assortment, content, promotions and partner management. 3. Drive digital- and AI‑led transformation
Identify use cases where digital, data and AI can transform sales, marketing, service and channel performance. Work with client and internal teams to design and implement solutions (e.g., digital tools for salesforce and influencers, self‑service portals, personalization engines, next‑best‑action models, performance dashboards). Build adoption and embed recent digital ways of working. 4. Drive execution and impact on the ground
Lead multi‑disciplinary teams to pilot, scale and institutionalize new practices across regions and channels. Set up performance dashboards, review caden

📌 IN_Manager_Growth and Customer Transformation_Customer Consulting_Advisory_Gurgaon (Gurugram)
🏢 PwC
📍 Gurugram