Description

This is an infrastructure + L2/L3 support role (not software development). You will support production systems across cloud and on-prem, handle deployments/upgrades, reduce downtime, and support ISO27001 controls.

Responsibilities

- Deploy, upgrade and maintain RTDS production environments (cloud + on-prem) to ensure high uptime.
- Provide L2/L3 support: troubleshooting, incident resolution, RCA, and service restoration.
- Administer AWS/Azure infrastructure, networking, and security.
- Implement high availability, disaster recovery, and performance optimization.
- Execute secure deployments and upgrades with proper validation and rollback plans.
- Manage monitoring, alerting, logging, and KPI reporting to improve MTTR
- Perform SQL Server administration (FCI setup, backups/restores, maintenance, SQL Agent jobs).
- Own backup strategy, DR readiness, and testing.
- Maintain security controls and support ISO 27001:2022 compliance.
- Maintain documentation and support 24/7 operations,



including on-call rotations.

Qualifications

Must-have

- 7–12+ years of experience in IT Infrastructure / Systems / Platform Operations / Production Support
- Engineering degree in Computer Science / IT (or a related field)
- Hybrid infrastructure experience (cloud + on-prem, AWS/Azure)
- Strong infrastructure knowledge: AD, IIS, MS SQL, clustering, load balancing, automation, CI/CD, DR/BCP
- Virtualization expertise (VMware/Hyper-V) with networking and storage knowledge.
- Hands-on experience with Microsoft SQL Server (backup, restore, maintenance)
- Strong troubleshooting, communication, and monitoring/logging tool experience.
- Knowledge of cybersecurity principles and best practices for securing real-time systems.

Nice-to-have

- ISO27001:2022 exposure, ITIL/ITSM, Jira/Zendesk
- Cloud/infrastructure certifications (AWS/Azure, etc.)

📌 Sr Professional Service Engineer - Digital Solutions (Navi Mumbai)
🏢 Weatherford
📍 Navi Mumbai