Job Description:

About Company: Smart Controls India Ltd is an Indo-German industrial automation company, established in 1995 and headquartered in Gwalior, Madhya Pradesh. It operates as a member of the Zeppelin Group, a global leader in plant engineering and industrial solutions. Smart Controls delivers a range of automation and digitalization solutions, including:

- Automation Systems: PLC, SCADA, HMI solutions built on Siemens and Rockwell platforms
- Industrial Internet of Things (IIoT): Cloud-based solutions on AWS and Azure, with mobile apps for Android and iOS
- Manufacturing Execution Systems (MES): Features like traceability, genealogy, and integration with Siemens Opcenter
- AI Solutions: For quality control and predictive maintenance
- Control Panels: State-of-the-art panel building facilities

Job Summary: Looking for a skilled Support Analyst with experience in the semiconductor manufacturing domain to provide technical and functional support for MES (Manufacturing Execution Systems), specifically Siemens Opcenter Semiconductor / Process solutions. The candidate will be responsible for ensuring system stability, resolving issues, and supporting end users in a shift-based environment

Roles and Responsibilities:

- Provide L1 support for MES applications, especially Siemens Opcenter Semiconductor / Process
- Troubleshoot and resolve application, system, and data-related issues
- Write and optimize SQL queries for data analysis, issue resolution, and reporting




- Handle incident and service requests within agreed SLAs
- Perform root cause analysis and ensure timely resolution of recurring issues
- Collaborate with cross-functional teams (development, infra, customer teams)
- Support system deployments, upgrades, and maintenance activities
- Maintain proper documentation for incidents, solutions, and knowledge base
- Provide excellent customer support and communication, ensuring satisfaction
- Work effectively in a rotational shift environment

Requirements:

- Education: Bachelor’s Degree in Engineering.
- Experience: 2+ years proven experience in Semiconductor Manufacturing Industry.
- Hands-on experience with Siemens MES Opcenter Semiconductor / Process or any Equivalent MES OEM.
- Experience with production support environments, manufacturing workflows and MES integration.
- Strong SQL skills (query writing, database troubleshooting, basic optimization)
- Good knowledge of database management and handling
- Strong analytical and troubleshooting abilities
- Excellent communication skills in English and Hindi
- Ability to work in customer-facing roles
- Willingness to work in rotational shifts

Job/Work Location: Shall be deputed at Client Location - CG Semi, 712 & 713, Sanand GIDC II, Hirapur, Overhead Tank, Sanand GIDC, Sanand, Ahmedabad, Gujarat – 382170

Working Setting: 6 days working, 24x7 rotational shifts, (Night allowance for night shift), only male candidates who are willing to work in Rotational shifts.

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