30 Jul
|
Recognized
|
Nagpur
Key Responsibilities:
- Greet passengers at the arrival/departure gate, terminal entrance, or curbside as per the service request.
- Assist guests with check -in, immigration, security clearance, and baggage collection.
- Escort guests through airport formalities ensuring minimum waiting time and maximum comfort.
- Coordinate with airport staff, airline personnel, and ground handling agents for VIP or special service requirements.
- Manage lounge access and hospitality services where applicable.
- Assist with baggage handling, lost & found queries, and porter services.
- Ensure all service requests (VIPs, seniors, unaccompanied minors, etc.) are executed as per protocol.
- Maintain accurate records of services provided and prepare reports as required.
- Handle customer inquiries, feedback, and complaints in a professional manner.
- Uphold the company’s brand image and customer service standards at all times.
Requirements
Key Requirements:
- Education: Minimum 12th Pass; Graduation preferred.
- Experience: 0–2 years in customer service, hospitality, or aviation industry (Freshers welcome).
- Language Skills: Fluent in English and Hindi; knowledge of additional languages is a plus.
- Personality: Polite, confident, well -groomed, and professional appearance.
- Other Skills:
- Solid interpersonal and communication skills.
- Customer -centric with a problem -solving attitude.
- Ability to work under pressure and in a fast -paced environment.
- Willingness to work in shifts, including weekends and holidays.