Job Title: Customer Care Agent – Life Insurance (BPO)
Location: Gurgaon
Employment Type: Full -Time
Calling Process: Inbound & Outbound
Salary: 25000 -35000 per month
Job Summary:
We are hiring Customer Care Agents to handle inbound and outbound customer calls related to life insurance services. The role involves resolving customer queries, providing policy -related information, updating customer records, and delivering an excellent customer experience.
Key Responsibilities
Handle customer queries related to insurance policies and services.
Assist customers with policy information, premium payments, and service requests.
Resolve complaints and escalate complex issues when required.
Update customer details accurately in the CRM system.
Maintain high service quality and meet performance targets (AHT, CSAT, FCR).
Follow company policies and regulatory guidelines.
Eligibility
Graduate or Undergraduate.
Freshers with excellent communication skills are welcome.
0–2 years of experience in Customer Service/BPO/BFSI/Insurance preferred.
Required Skills
Excellent verbal communication skills.
Customer -focused with positive problem -solving abilities.