Customer Support Executive – International Voice/Chat Process

Location: Pune

Work Mode: Work from Office

Shift: Rotational Shifts (Including Night Shifts)

Joining Preference: Immediate Joiners

About the Role

We are seeking dynamic and customer-centric professionals to join our Customer Support team. The ideal candidate should possess excellent communication skills, a passion for delivering exceptional customer service, and the ability to resolve customer queries efficiently across multiple channels.

Eligibility Criteria

- Graduate/Undergraduate in any discipline
- Freshers and candidates with up to 2 years of experience are welcome to apply
- Excellent verbal and written communication skills in English
- Strong interpersonal and problem-solving abilities
- Comfortable working in rotational shifts, including night shifts
- Ability to work effectively in a fast-paced environment
- Immediate joiners will be preferred

Key Responsibilities

- Handle customer interactions through phone, email, and chat channels.
- Provide accurate and timely responses to customer inquiries.




- Resolve customer concerns while ensuring a high level of customer satisfaction.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with internal stakeholders to address customer issues effectively.
- Adhere to service quality standards, productivity metrics, and company policies.
- Identify customer needs and provide appropriate solutions.
- Build and maintain positive customer relationships through professional communication.

Required Skills

- Excellent communication and customer service skills
- Solid listening and comprehension abilities
- Good analytical and problem-solving skills
- Proficiency in basic computer applications and data entry
- Ability to multitask and manage priorities effectively
- Strong attention to detail and organizational skills

Application Details

Interested candidates may share their updated resume at:

Contact: (phone hidden)

Email: [email protected]

📌 Customer Support Executive (Solapur)
🏢 WNS
📍 Solapur