Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of AssistantManager – Operation Manager
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement of existing processes in healthcare industry.
Responsibilities
Responsible for managing day to day operations supporting different regions.
Generate leads within the business to build opportunities for recent projects and business growth.
Establish and implement review,
audit and control mechanism to increase the quality efficiency of the teams.
Communicate performance against objective with the individual team members and constantly monitor their performance in terms of agreed key performance indicators.
Publishing and report out of team performance across all teams.
Regularize and conduct governance reviews with the customer.
Respond to customer inquiries and escalations.
Disseminate information received from client contact point to the team members as soon as possible and to ensure the team members are fully briefed on the information received.
Conduct regular team meeting and sessions to ensure that regular communication is maintained between team members, client and management.
Drive automation and improvements within processes to streamline As-is operations through Lean, Digital and Six Sigma tools.
Responsible to demonstrate capacity for critical thinking and analysis.
Responsible to showcase strong