Key areas of accountability/responsibility
- Vehicle Dispatch Planning
- Coordinate and schedule dispatch of vehicles or components as per production and customer delivery plans.
- Ensure timely dispatch to dealers, OEMs, or customers to meet service-level agreements (SLAs).
- Logistics Coordination
- Liaise with transporters, logistics partners, and internal departments to ensure smooth shipment flow.
- Optimize routes and transportation modes for cost efficiency and timely delivery.
- Documentation & Compliance
- Prepare and verify dispatch-related documents such as invoices, e-way bills, delivery challans, and shipping instructions.
- Ensure adherence to statutory and regulatory requirements (e.g., GST, RTO rules, transport regulations).
- Inventory & Stock Management
- Monitor dispatch-related inventory levels, including packaging material, finished goods, and transit stock.
- Coordinate with the stores and production teams to manage stock availability and order fulfilment.
- Customer Coordination
- Communicate with customers/dealers regarding dispatch schedules, tracking updates, and documentation.
- Address and resolve any dispatch-related queries or delays.
- Team Supervision & Process Adherence
- Guide junior dispatch staff and ensure standard operating procedures (SOPs) are followed.
- Conduct checks to ensure quality, quantity, and correct packaging before shipment.
- Damage Control & Returns Handling
- Monitor and record damages in transit, coordinate insurance claims if applicable.
- Manage reverse logistics for return shipments or rejections.