Job Description
We are seeking a Software Engineering Manager based in Pune with a robust background in software development to lead our newly built Data Applications Engineering team. This team sits under the Enterprise Data & Analytics (EDA) organization and owns the full stack of an internal AI-powered GTM Intelligence Platform used by 1500+ employees and growing. In this role, you will be responsible for overseeing the engineering team. Your leadership will have a direct impact on the Zendesk customer experience and is vital to the success of our business.

As an Engineering Manager, you will be the founding engineering leader of this team, manage and inspire a team of engineers, cultivating a collaborative and innovative work environment. You will collaborate closely with globally distributed engineering teams and cross-functional stakeholders to ensure timely project delivery while maintaining high standards of code quality. This is a player-coach role at an early stage — you will get your hands dirty while building the systems and culture that let the team scale.




This role is based in Pune and requires you to work from office at least 3 days a week

What you’ll be doing
- Lead a team of 2-4 engineers, providing direction and support at every stage of the project lifecycle to ensure successful outcomes.
- Work closely with leaders across Data Engineering, Product Management, ML Teams, Sales and CX Teams to continually improve software delivery and service reliability.
- Architect and oversee the technical transition from Data Science prototypes to production-ready environments, defining clear API contracts and operational boundaries alongside Data Engineering and Data Science partners.
- Guide your team through technical challenges, balancing new feature development with system scalability and performance.
- Champion engineering excellence, ensuring best practices in coding, testing, and observability.
- Drive a high-performance culture that prioritizes clarit

📌 Software Engineering Manager (Pune)
🏢 Zendesk
📍 Pune