About the Role

We're looking for an organized and detail-oriented Operations & Customer Success Executive to manage the day-to-day operations of our growing luxury home décor brand. This person will ensure a seamless experience from customer inquiry to order delivery.

Key Responsibilities

- Handle customer inquiries via WhatsApp, Instagram, phone calls, and email.
- Process Shopify orders and coordinate dispatches.
- Manage inventory and stock updates.
- Coordinate with warehouse staff and courier partners.
- Ensure timely packing and shipping of orders.
- Resolve customer concerns, returns, and replacements professionally.
- Maintain order records and operational reports.
- Assist with product listings and backend operational tasks.
- Improve operational processes and customer experience.

Requirements

- 1–3 years of experience in operations,



customer support, or e-commerce.
- Strong organizational skills and attention to detail.
- Good communication skills in English and Hindi.
- Comfortable using Google Sheets, Excel, Shopify, and basic office tools.
- Ability to multitask and prioritize effectively.

What We're Looking For

- Highly organized and dependable.
- Customer-first mindset.
- Calm under pressure.
- Process-oriented with solid problem-solving skills.
- Takes ownership without constant supervision.

KPIs

- Customer response time
- Order accuracy
- Dispatch turnaround time
- Customer satisfaction
- Inventory accuracy
- Return and issue resolution time

📌 Operations & Customer Success Executive (Darjeeling)
🏢 Inscale Home
📍 Darjeeling