Job ID:
Location:LRQA - Mumbai -Solitaire Corpora
Position Category:Administration/Business Support
Position Type:Employee Regular
Who are LRQA?
LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.
While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.
With a presence in countries and a team of over , experts, we support more than , clients across diverse sectors.
Role
Responds to customer queries as required. Assist with service delivery to meet customer expectations/ business SLAs, ensuring a positive introduction to LRQA
Key Responsibilities:




Build effective relationships with external customers ensuring a positive introduction to LRQA, the products and services we offer, and that expectations are explicit. To onboard new customers and offboard existing customers ensuring that our systems are updated accurately with contracts set up in BOS along with any subsequent changes/ changes to client details, aligned to customer expectations. Prepare, check and issue certificates in line with or ahead of agreed business SLAs. Includes responding to or re-directing customer/internal correspondence and liaising with other team members, departments and offices to proactively resolve service issues within agreed deadlines/targets. Support the uploading of audit reports and certificates into the portal. Support the certificate suspension/ withdrawal process as required ensuring the appropriate authorization/s and follow up correspondence with the customer Provide support to colleagues managing key accounts. Assist with

📌 Business Support Advisor (India)
🏢 LRQA
📍 India