Cint Marketplace is looking for a Technical Analyst for its Platform support team. This team provides 24/7 support to internal users and global customers, while partnering with stakeholders on product development. In this role, you'll resolve technical issues, debug API integrations, manage bug classification, and translate client needs into actionable tasks. You'll also support documentation and help clients adopt key platform features
What You Will Do
- Provide top-notch customer support for Cint platform users.
- Investigate and resolve customer issues in a professional and timely fashion.
- Create and review technical documentation.
- Understand client requirements and translate those needs into actionable tickets.
- Classify submitted bugs and issues by the severity of their impact.
- Debug API integrations.
- Coach clients on adopting key features to help them meet their goals.
Qualifications
- Bachelor’s degree (Information Technology, Computer Science or related discipline preferred)
- 2+ Years of technical support experience (SaaS support experience a plus)
- 1+ years of experience in API debugging and troubleshooting.
- Proficiency with Microsoft Excel sheets/Google sheets
- Strong problem-solving abilities to diagnose and resolve complex issues.
- Excellent communication skills, both written and verbal, to explain technical concepts to non-technical users.
- Customer-oriented mindset, as the role involves direct interaction with users or clients.
- Easily able to grasp and retain recent knowledge
- Leadership and mentoring skills to train team members and assist in team growth.
- Time management skills to manage multiple support cases simultaneously.
Additional Information
LI-PU1
LI-Remote
Our Values
Collaboration is our superpower
- We uncover rich perspectives across the world
- Success happens together
- We deliver across borders.
Innovation is in our blood
- We’re pioneers in our industry
- Our curiosity is insatiable
- We bring the b