Position: Cluster/Regional Business Head (CBH)
Location: Gurgaon/Raipur
Experience: 12+ years
Company Profile:
Job Description
The Regional/Cluster Business Head (CBH) will be responsible for driving overall business performance, strengthening stakeholder relationships, ensuring operational excellence, and leading high-performing teams across the cluster.
A. Business Leadership Role
Build and maintain strong one-on-one relationships with key government stakeholders including the Health Secretary, DGHS, and District-level CMDs.
Establish and nurture relationships with corporate clients and local business bodies such as CII, NATHEALTH, ASSOCHAM, and similar forums.
Maintain excellent connectivity with large hospital administrators and senior clinicians, particularly Heads of Departments (HODs).
Develop and sustain strong relationships with key clients and prescribers to drive long-term business growth.
Act as a cost custodian for the cluster, with direct responsibility for profitability and bottom-line performance.
B. Laboratory Operations Role




Maintain robust engagement with in-house pathologists as well as pathologists from key competitor laboratories.
Ensure thorough understanding, implementation, and compliance with laboratory processes, protocols, and quality standards.
Closely monitor consumption patterns and inventory levels to avoid excess stock and prevent near-expiry or expired materials.
Provide leadership to the entire laboratory operations team, including front office staff, with a focus on improving walk-ins, service quality, and overall patient experience.
C. Sales Leadership Role
Lead, guide, and mentor Sales Managers and teams, fostering a high-performance and achievement-oriented culture.
Drive aggressive business growth across the cluster in line with the Company's annual business plan.
Ensure effective execution and monitoring of key sales inputs, including:
o Administrative data tracking and compliance related to chamber call effectiveness of the

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