Your opportunity
Everyday our Centre Experience team deliver extraordinary customer service. We welcome hundreds of millions of customer visits each year and our team’s focus is creating unique and memorable customer experiences for everyone in our Westfield destinations.
We have one permanent part time role available within our Westfield Albany Customer Services Team. As the welcoming face of our centre, you’ll play a key role in creating memorable experiences that leave a lasting impression, encouraging customers to return. You will also play a vital role in helping our customers and guiding them through our centre.
Day-to-day you will be responsible for:
- Providing explicit directions and recommendations to help customers navigate the centre.
- Ensuring our customers are left with a positive experience when entering and leaving our centres.
- Proactively engaging with customers to deliver exceptional service.

This role is permanent part time based at Westfield Albany. The shifts available are Friday 4pm - 9:15pm and Saturday 8:45am - 6:15pm.
What sets you apart




We are seeking energetic people who thrive on interacting with customers and consistently going above and beyond to deliver exceptional service. Your passion for premium service will make a lasting impact on every customer's journey.
- You have a passion for premium customer experiences and thrive on delivering exceptional service and creating memorable interactions.
- Experience in customer-facing roles such as hotel, retail, or guest services.
- Ability to interact with diverse customers and consistently deliver excellent service.
- Strong problem-solving skills and the ability to work both independently and as part of a team.
- Availability to work flexibly across a 7-day roster, including weekends and public holidays

About us
Scentre Group owns 42 Westfield destinations across Australia and Recent Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused o

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