Job Title: Customer Success Manager Location: Experience: 10+ years in Managing customer across : Customer Success, Presales, Sales, Solution Consulting or Strategic Customer Engagement roles

As a Enterprise Customer Success Manager at Accops, you will be the strategic partner and business advisor for our most valued customers. You will work closely with C-level stakeholders to translate business challenges into technological outcomes, ensure successful product deployment, and lead value-based expansion conversations.

Act as a trusted advisor, guiding customers through technical enablement, architecture planning, and roadmap adoption.

Drive regular Monthly governance meetings and strategic EBRs with data-driven insights to reinforce ROI and identify upsell/cross-sell opportunities.

Collaborate with Product, Sales, Skilled Services and Engineering to ensure customer feedback influences roadmap and execution.

Partner with customer executives to uncover strategic business use cases across industries (IT/ITeS,



BFSI, Government, Healthcare, Manufacturing, etc.) 10+ years of experience in Customer Success, Presales, Sales, Solution Consulting or Strategic Customer Engagement roles in Technology companies (VDI, Cybersecurity, or IT Infrastructure domains preferred)

~ Strong executive presence with the ability to influence Senior Customer Executives and lead cross-functional alignment

~ Deep understanding of industry-specific IT challenges and digital transformation trends

~ Self-starter with an ownership mindset and high accountability for customer success and growth

~ ability to translate usage data and feedback into actionable strategies

~ Experience Managing enterprise or strategic customer portfolios in an Individual contributor capacity

MBA or equivalent experience in business strategy is a plus

📌 CSM Manager (Mumbai)
🏢 Accops
📍 Mumbai