We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.
We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.
Check out more about us here - and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - (we openly brag about this )
E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge-
~ We want to keep our customers for life - to do that, we’ve treated customer success as our most important function. We’ve loved & served our customers so well that we’ve earned 250+ 5-star reviews and achieved net negative churn. The foundation was founder-led, and now with over 30 people in the CS team and 300% YoY growth, we’re now looking for a Program Manager – Customer Success who’s obsessed with getting things done, building scalable CS processes,
and enabling a world-class team to create true fans of BiteSpeed globally.
Run the engine – Own day-to-day operations of the CS team: onboarding, tracking adoption, renewals, cross-sells — you make sure it all works seamlessly.
Build repeatable systems – Build and optimize processes, systems, and playbooks to help a rapid-growing team move faster.
Enable a High-Performing CS Team : Work closely with CSMs to ensure they have the right insights and structure to deliver an unforgettable customer experience.
Be the glue – You’ll be the person who connects dots across product, sales, and CS to keep everything moving.
You’ve got 3+ years in customer success , with 1+ year in program management or CS ops in a B2B SaaS company (bonus if you've done this in a fast-growing startup).
You enjoy bringing order to chaos — building structure, improving systems, solving problems.
You’ve worked in hyper-growth startups and know wha