Operations Shift Team Lead (Mumbai)

Operations Shift Team Lead (Mumbai)

30 Jul
|
Foundever
|
Mumbai

30 Jul

Foundever

Mumbai

Foundever is hiring Team Leader Operations for International Hospitality Process

We’re Hiring – Team Leader (International Hospitality Process)

Location: Airoli

Education: HSC / Graduate

Experience: Minimum 1 Year as a Team Leader (Chat or Blended process only no back office experience) Prior experience from Hospitality Process

Process: International (Only international Process applicants should apply)

Shift Window: 24/7

Week Offs: 2 Rotational week off

5 Days Working

✨ What We’re Looking For:

Experience in team handling

Prior client management exposure

Strong in Excel & reporting

Excellent communication skills

Proven people management & leadership skills

⚡ Quick learner with solid adaptability

Experience handling attrition & shrinkage

Key Skills:

✅ Team Management

✅ Client Handling

✅ MS Excel Proficiency

✅ Communication & Leadership

✅ Problem Solving & Adaptability

Skills

Shrinkage

Attrition

Team Leadership

Customer Retention

Customer Satisfaction (CSAT)

Chat

Team Management

Leadership

Schedule Adherence.

Coaching & Feedback

People metrics

Interested?

Send your updated CV to

📌 Operations Shift Team Lead (Mumbai)
🏢 Foundever
📍 Mumbai

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