Front Desk Executive – Visit Health Clinic

Job Summary
Visit Health Clinic is looking for a skilled, empathetic, and customer-focused Front Desk Executive to manage the clinic's front office operations. The ideal candidate will be the first point of contact for patients, ensuring a seamless patient experience through efficient appointment management, patient registration, billing, and coordination with clinical teams while maintaining the highest standards of confidentiality and service excellence.

Key Responsibilities
Welcome patients and visitors with a warm and professional approach, ensuring a positive first impression.
Answer incoming calls, respond to patient inquiries, and escalate urgent medical concerns as per clinic protocols.
Manage doctors' appointment calendars by scheduling, rescheduling, and cancelling appointments through the clinic management system.
Register new patients by collecting demographic, medical, and insurance information while ensuring all mandatory consent and registration forms are completed.
Maintain accurate patient records and update information in the Electronic Health Record (EHR) system while ensuring complete confidentiality.
Generate consultation and treatment invoices, collect payments through cash and digital modes, and issue receipts.
Coordinate effectively with doctors, nurses, lab technicians, and other clinic staff to ensure smooth patient flow.
Liaise with diagnostic partners, vendors, hospitals, and administrative teams whenever required.
Assist patients with basic information regarding clinic services, appointments, and policies.
Ensure the reception area remains organized, presentable, and compliant with clinic standards.




Handle patient concerns professionally and escalate issues when necessary.
Support day-to-day administrative activities to ensure efficient clinic operations.

Required Qualifications
Bachelor's degree in any discipline.
Certification in Healthcare Administration or Medical Secretarial practices will be an added advantage.

Experience
1–3 years of experience in front office, reception, or customer service roles.
Prior experience in a hospital, clinic, diagnostic centre, or healthcare environment is preferred.

Skills & Competencies
Excellent verbal and written communication skills.
Strong interpersonal and patient-handling abilities.
Proficiency in MS Office and digital appointment scheduling systems.
Familiarity with Electronic Health Record (EHR) software is preferred.
Good typing speed and data entry accuracy.
Ability to multitask and work efficiently in a fast-paced clinical setting.
High level of professionalism, empathy, and attention to detail.
Strong problem-solving and coordination skills.

Language Requirements
Fluency in English and Hindi is mandatory.
Knowledge of the local language (Kannada) will be an added advantage.

Location
Visit Health Clinic – Bellandur, Bengaluru

Why Join Visit Health?
Opportunity to work with one of India's leading digital healthcare organizations.
Collaborative and patient-centric work environment.
Career growth opportunities in the healthcare ecosystem.
Exposure to modern healthcare technology and digital patient management systems.

Interested candidates can share their resumes to [email protected] / [email protected]

Thank You!

📌 Receptionist (Vasanth Nagar)
🏢 Visit Health
📍 Vasanth Nagar