Company Intro
Chargebee is a leading global revenue growth management platform that powers subscription businesses at scale. Our suite includes billing, retention, revenue recognition, and analytics solutions, helping businesses accelerate growth, improve customer retention, and adapt quickly in an evolving market.
Our mission is to empower businesses to maximize revenue and customer loyalty through flexible, scalable, and intelligent solutions.

Job Intro
As a Technical Success Manager (TSM), you will be the primary technical partner for a portfolio of mid-market customers. Your focus will be to drive product adoption, ensure technical success, and help customers get maximum value from the Chargebee platform.

You will work closely with Account Managers, Support, and Product teams to solve customer challenges, optimize workflows, and improve overall customer experience. This role is ideal for someone who enjoys solving business problems through technology and working closely with customers in a fast-paced SaaS setting.

Work closely with fellow TSMs to identify patterns of customer issues, touchpoint dependencies and product gaps and make recommendations with leadership to solve it via product resolutions and AI automations.

Key Responsibilities
Act as the primary technical point of contact (SPOC) for assigned mid-market customers




Drive product adoption and usage by guiding customers on best practices and relevant features
Understand customer workflows and provide practical, scalable solutions aligned with their use case
Partner with Account Managers to support customer retention, satisfaction, and growth
Monitor account health, support tickets, and proactively address technical risks or gaps
Conduct periodic account reviews to identify optimization opportunities
Assist customers with integrations, configurations, and troubleshooting (APIs, workflows, billing setups)
Work closely with Support, Product, and Engineering teams to resolve issues efficiently
Capture and share customer feedback to influence product improvements
Support onboarding and implementation teams to ensure a smooth customer journey

Qualifications
3–7 years of experience in Technical Success, Solutions Consulting, Support, or similar roles in SaaS
Strong understanding of APIs, integrations, and SaaS workflows
Familiarity with subscription billing, payments, or fintech ecosystems is a plus
Proven ability to manage multiple customer accounts and prioritize effectively
Strong problem-solving and troubleshooting skills
Excellent communication skills with the ability to work with both technical and business stakeholders
Customer-first mindset with a focus on delivering long-term value
Basic project management and stakeholder coordination skills

📌 Technical Success Manager (Chennai)
🏢 Chargebee
📍 Chennai