Job Role: Process Expert - UK/Lloyds Insurance - Claims function

Must have worked in Lloyds market and should be well versed with Broker, Syndicate, Consortium, MGA workflows. Thorough understanding on ECF/Class Claims Settlement and reviewing IMR and CM & TA messages.
Job Description:
Understand the UK/Lloyds Insurance/ Claims function end to end.
FNOL & SNOL
Settlement
Document Management
Should have a basic understanding of the insurance policy and Claim life cycle.
Must have knowledge of end-to-end Lloyd’s broking process
Must have positive knowledge of insurance terms premium, deductibles, claim etc
Good written and verbal communication, and a team player
Strong analytical skills
Analyses and synthesizes information/makes decisions based on policies.
Responsible and dedicated to meet the clients’ expectations.
Prioritizes tasks in order of importance.
Register and set up new claims in core systems (e.g., ECF, CLASS , internal claims platforms) (Preferred)
Perform initial validation of claim documentation (FNOL, policy, endorsements, bordereaux)
Support claim lifecycle activities including updates, diary management, and status tracking
Handle NIGO (Not in Good Order) cases by identifying data gaps and coordinating with brokers/underwriters
Processing Experience on Eclipse (Preferred)
Experience in working with Lloyds brokering organization (Preferred)

Key Responsibilities:




Review requests of FNOL thoroughly of different LOB’s receives from client
Liaise with brokers, coverholders, TPAs, and syndicates for information gathering and follow-ups
Work closely with XIS/XCS processes for claims agreement and settlement support
Assist in processing and reconciliation of bordereaux and claim movements
Verify coverage and other details from policy document if the received claims is a legitimate one
Highlighting data concerns like missing/incomplete data to the claim examiners
Record claim information in system and generate unique claim no. for future related communication
Process the claim payments
Knowledge of detailed end to end claim lifecycle
Create loss run report as requested by UW, insured & brokers etc.
Closing claims as requested by claim examiners
Work on client ad-hoc request
Support on MIS/data reporting activities

Qualifications:
Graduates/Postgraduates
2-3 years in UK/Lloyds Insurance/ Claims function end to end
Any P&C; Insurance certificate from reputed institute is an added advantage
Exposure to P&C; lines of business (Property, Liability, Marine, etc.)
Experience in MGAs / Delegated Authority business
Proficiency in Microsoft Office (Word, Excel, and Outlook)
Key Competencies:
Process orientation and adherence to SLAs
Stakeholder management (brokers, underwriters, TPAs)
Problem-solving and critical thinking
Ability to work in high-volume, deadline-driven environments

📌 Process Expert (Noida)
🏢 XCEEDANCE
📍 Noida