Senior Training Lead (Mumbai)

Senior Training Lead (Mumbai)

30 Jul
|
TP
|
Mumbai

30 Jul

TP

Mumbai

Job Description: Team Leader – BPO (Night Shift)

Company: Teleperformance

Shift: Complete Night Shift

Industry: BPO

Handle and manage a team of Customer service Agent.

Drive performance on key KPIs: Quality, Productivity.

Provide real-time support, coaching, and call monitoring.

Ensure strict adherence to SOPs, client guidelines, and company policies.

Prepare and share daily/weekly performance reports.

Coordinate with Quality, Training, and Operations teams.

Ability to work in a quick-paced night shift environment.

Qualification & Experience

~ Graduate in any discipline.

~1–3 years of experience as a Team Leader/Senior Associate in BPO.

~ Prior experience handling international clients preferred.

📌 Senior Training Lead (Mumbai)
🏢 TP
📍 Mumbai

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