Role-Customer Support Analyst Location-Chennai (Hybrid)
CYGNVS is a fast-growing cybersecurity SaaS company building the world's leading out-of-band cyber crisis management platform. It is a purpose-built, first-of-its-kind guided cyber crisis platform designed to allow users to prepare for, practice for, and respond to cyber incidents with confidence. Our company culture is a perfect blend of productivity and enjoyment, prioritising the growth and development of our talented employees as part of a high-achieving team.
Our customer support analyst will be working on addressing customer issues, guiding the customers on the usage of the product and working closely with the customer support, the solution architects team and engineering teams to provide a fulfilling experience to our customers.
Handling customer data import / export from production systems.
• Ensure that the customer data is properly updated in production systems.
• Processing confidential data and information according to guidelines.
• Helping develop product content for internal and external stakeholders.
• Bachelor’s degree from an accredited university or college.
• 5+ years of experience in product customer support.
• Ability to translate business requirements into non-technical, lay terms.