Front Office Manager
Z Hotels | Zolo
Own the hotel. Build the team. Deliver a consistently wow service experience at scale.
Package Offered: 7 Lpa - 9 Lpa

Why this role exists
Z Hotels is committed to delivering a consistently high-quality stay experience through well-maintained properties, quality food, exceptional service, and strategically located hotels. As we scale, the challenge is not just running hotels — it is ensuring consistency of experience, discipline in execution, and strong business performance across every property. This role exists to ensure that each hotel operates as a well-controlled, high-performing business unit — where guest experience, team capability, and financial outcomes are all driven together.
If the Hotel Manager is strong, the hotel runs smoothly.
If the Hotel Manager is weak, inconsistency, cost leakages, and poor guest experience follow quickly.
Your mandate is clear
Own the hotel end-to-end as a business unit
Deliver a consistent, clean, and high-quality guest experience
Build and lead a strong, accountable team across functions
Enforce operational discipline and eliminate execution gaps
Handle escalations and high-pressure situations with control
Drive revenue, control costs, and protect profitability
This is not a supervision role. It is full ownership of the hotel and its outcomes.

About Zolo and Z Hotels
Finding dependable accommodation has historically been fragmented and inconsistent. People settled for compromises because the system offered few trustworthy options. Zolo reimagined living and hospitality as a connected journey.
Zolo Coliving simplifies urban living.
Z Vacations enables meaningful travel experiences.
Z Hotels serves the contemporary traveler with consistency, warmth, and operational discipline.
Today, over 100,000 people trust Zolo across different phases of life. Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term.

What you will be responsible for:
Own Business Performance & Outcomes
Take full ownership of revenue, occupancy, cost, and profitability
Track daily performance metrics and take corrective actions




Identify revenue opportunities and eliminate cost leakages
Drive property-level performance reviews and accountability
Balance guest experience with financial outcomes
Deliver Consistent Guest Experience
Design and monitor the end-to-end guest journey
Ensure clean, well-maintained rooms and common areas
Drive consistency in service across front office, housekeeping, and food
Monitor guest feedback and reviews daily and act on insights
Identify key moments that drive guest delight and dissatisfaction
Build and Lead a High-Performing Team
Hire, train, and upgrade team members across functions
Build a strong second line (FO, HK, F&B; leads)
Set clear expectations and enforce accountability
Coach team on service standards, communication, and professionalism
Identify and act on underperformance early
Drive Execution Excellence & Process Discipline
Ensure SOP adherence across all operational areas
Maintain consistency across shifts and teams
Identify operational gaps and fix them quickly
Ensure strong coordination between front office, housekeeping, and food
Maintain high standards of hygiene, grooming, and presentation
Handle Escalations & High-Pressure Situations
Take immediate ownership of guest and operational escalations
Manage peak-time pressure with structured decision-making
Resolve issues with speed, clarity, and confidence
Coordinate across teams to ensure quick resolution
Conduct post-incident reviews and prevent recurrence
Drive Revenue & Commercial Discipline
Monitor pricing, occupancy trends, and conversion
Drive upselling, walk-ins, and local demand generation
Control discounting and prevent revenue leakage
Align with central sales and revenue teams
Understand and act on the link between ratings and revenue
Maintain Reporting & System Discipline
Ensure accuracy and real-time updates in systems (PMS, reports)




Maintain clean and reliable daily reporting
Track key metrics and flag risks early
Review discrepancies and ensure data reliability
Use data to drive decisions and improve performance

What success looks like after 12 months
Hotel delivers a consistently clean, smooth, and wow guest experience daily
Strong and stable team with clear ownership across functions
High and improving guest ratings driven by service quality
Minimal operational errors and escalations
Strong control over revenue, costs, and profitability
Improved upgrade conversion and disciplined pricing
Reliable, accurate, and timely reporting
The hotel feels structured, calm, and consistently high quality — even during peak pressure.

Who this role is for
You will likely thrive here if:
You take ownership of outcomes, not just tasks
You think in terms of business performance, not just operations
You are comfortable leading teams and holding people accountable
You stay calm and structured in high-pressure situations
You notice gaps in execution and fix them quickly
You believe consistency comes from systems, not individuals

Experience we value
4–8 years of experience in operations or customer-facing roles
Prior experience managing teams and handling shift-based operations
Robust exposure to customer experience and escalation handling
Experience in SOP-driven environments with execution discipline
Ability to manage both people and performance
Hospitality experience is not mandatory.
Ownership mindset, leadership ability, and execution discipline are critical.

The impact you will have
You will define how every guest experiences the hotel.
You will build and scale a team that delivers consistent quality every day.
You will directly influence ratings, repeat stays, and financial performance.

Why join now
Z Hotels is entering a rapid expansion phase across markets.
As we scale, consistency of execution and guest experience will define brand strength.
This role is critical in ensuring that growth strengthens — not dilutes — customer trust.
If you believe strong businesses are built through ownership, discipline, and leadership — this is the right opportunity.

📌 Front Office Manager (Vasanth Nagar)
🏢 Zolo
📍 Vasanth Nagar