- Manage the recovery process for LAP & BL products in the respective region, ensuring optimal collection efficiency.
- Hire, train, and lead a team of Branch Collection Managers/Executives, providing continuous mentoring and coaching.
- Monitor collection performance, analyze trends, and implement corrective measures to minimize NPAs.
- Coordinate with cross-functional teams (Sales, Risk, Fraud, and Central Teams) to streamline collection strategies.
- Identify and implement process improvements to enhance operational effectiveness and team productivity.
- Drive team engagement, retention, and development, fostering a high-performance culture.
- Ensure compliance with regulatory norms and internal policies in collection and recovery operations.
Qualifications & Experience :
- 5-8 years of experience in collections & recovery in the NBFC/BFSI sector.
- Solid leadership, analytical, and problem-solving skills.
- Proven track record in team management and debt recovery strategies.
- Excellent communication and stakeholder management skills.