Director of Customer Success – Marketing Services (SEO, Content & Organic Growth) Location / Time Zone: US Eastern Time Zone (5 PM IST - 2 AM IST)
Type: Full-time working out of Office in Mumbai (Andheri East)

Pepper is an AI-native marketing services company redefining how enterprise brands scale organic growth through a unified blend of strategy, creative talent, technology, and automation . Formerly Pepper Content, we’ve rebranded as “The Anti-WPP” , building an AI-powered marketing services engine that seamlessly combines top global creative talent with proprietary workflows and automation to deliver measurable, scalable outcomes for modern CMOs.

Our platform and services bring together content, data, talent, and AI to help brands plan, create, manage, distribute, and measure high-impact marketing programs—all on one intelligent system designed for enterprise growth and efficiency.

At Pepper, you’ll be part of a team shaping the future of marketing services , where SEO, content, customer success, and technology converge to deliver outcomes that matter.
We are seeking a Director of Customer Success – Marketing Services to lead client growth, delivery excellence, and strategic success outcomes for our enterprise customers across SEO, content, and organic growth channels.

This role is P&L; accountable - you’ll own revenue growth, customer satisfaction, retention, upsell, and the operational delivery systems that power a world-class customer experience.

This is an chance for someone entrepreneurial, operationally excellent, and deeply experienced in organic marketing services to help scale Pepper’s success engine alongside our customers and product roadmap.

Customer Success & Growth Outcomes
Set and deliver against US-level customer experience KPIs, including NPS, retention, growth, and portfolio profitability.
Build trusted executive relationships with CMOs, Heads of Marketing, and growth leaders.
Drive consistent business outcomes tied to SEO,



content strategies, organic acquisition, and brand authority.

P&L; & Portfolio Management
Own the Profit & Loss responsibility for a portfolio of enterprise accounts.
Collaborate with sales, strategy, and marketing to develop scalable pricing and service models.

Delivery Leadership & Systems Building
Ensure cross-functional coordination between SEO, content operations, analytics, product, and automation teams.
Domain Expertise & Strategic Consulting
Provide senior strategic guidance across SEO, organic growth, content strategy, creative campaigns, and performance measurement.
Translate data and analytics into actionable recommendations that demonstrably improve search visibility, traffic, leads, and business impact.
Partner with product and engineering to inform feature roadmaps that enhance customer success capabilities.

Required Experience
~10+ years in a customer success, client leadership, or strategic account role focused on marketing services (SEO, content, digital growth).
~ Proven experience owning P&L;, revenue growth, and profitability with enterprise clients.
~ Strong domain expertise across SEO strategy, content marketing, organic audience growth, and performance measurement .
~ History of building or scaling delivery systems, playbooks, or platforms that support service excellence.
~ Comfortable with data-driven decision-making and using insights to drive customer outcomes.
~ Experience in a technology-led services environment , blending delivery with product/system innovation.
Familiarity with or passion for AI, automation, and tech-enabled growth engines in marketing.
Be a key architect of how Pepper delivers outcomes, not just services —blending SEO, content, data, and automation to fuel client impact.
Help shape Pepper’s go-to-market and customer success roadmap , contributing insights that influence product and platform investment.
Pepper is building a next generation of marketing services that combines creative talent, AI, automation, and strategic insight.

📌 Manager marketing services (Mumbai)
🏢 Pepper
📍 Mumbai