Hands on experience of APM (Application Performance Monitoring)
> Experience on APM Monitoring tools like Dynatrace, AppDynamics, Grafana, UIM
> Experience on Ticketing tool like Service Now, Jira, ITSM
> Valuable Knowledge of SQL and Linux and Basic understanding of Java
> Basic understanding of Incident Management Process and Lifecycle
> Basic understanding of SLA/KPIs
> Basic knowledge of Microsoft Excel and Power Point
> Good Decision making, analytical and time management skills.
> Multitasking abilities
> Ability to work from office.
> Ability to commute to office on self-basis.
> Excellent communication skills
> Flexibility to work in 24/7 shifts
> Providing RCA for Incidents and preparing chronology.
> Supporting Application Team with SR and extracting result from Database as required.
📌 Application Support Engineer (Mumbai)
🏢 Quality Engineering
📍 Mumbai
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