- Understanding Digital Partner Requirements: Collaborate with internal stakeholders to grasp digital partners’ needs and work on customer-centric API development.
- Digital Partner Onboarding: Lead the onboarding process through seamless API integration.
- Competitor Benchmarking: Analyze customer journeys on competitive platforms and implement best practices for enhancing user experience.
- Process Documentation: Prepare and share standard operating procedures (SOPs) with internal teams for process alignment for the program.
- Requirement Documentation: Document partner requirements and create change requests (CRs) for technical development for recent product into existing systems.
- UAT and Integration: Push for system integration, launch User Acceptance Testing (UAT), and ensure testing within the defined timelines (TAT).
- Stakeholder Engagement:
- Engage with internal teams to align on project prerequisites and share detailed insights into partners’ requirements.




- Provide end-to-end support to internal and external stakeholders, ensuring smooth business operations.
- Process Management:
- Identify, design, and implement necessary workflows and processes to ensure smooth customer journeys.
- Coordinate approvals with underwriting, operations, and other internal stakeholders for product launches.
- Gap Analysis:
- Address and resolve any escalated by partner issues in a timely manner
- Identify and address process gaps during product launch and ensure timely resolution within TAT.
- Innovate and develop new processes and systems aimed at automation and the digitization of business operations.
- Business Prioritization: Maintain a balanced approach to prioritize business needs efficiently.
- Reporting & MIS: Generate reports and track business parameters to ensure performance visibility.

📌 Senior Manager - Digital Business Group (Maharashtra)
🏢 HDFC ERGO General Insurance
📍 Maharashtra