Job Description:

Job Summary:

We are seeking a highly motivated and experienced professional to oversee Customer Relationship Management (CRM), Facility Management, and Hospitality Services within a construction or real estate development environment. This role is pivotal in ensuring high client satisfaction, seamless operation of facility services, and exceptional hospitality standards during and post-project delivery.

Key Responsibilities:

Customer Relationship Management (CRM):

- Act as the primary point of contact between clients and the project team throughout the construction lifecycle.
- Build and maintain strong, long-lasting customer relationships.
- Address client inquiries, concerns, and feedback promptly and professionally.
- Coordinate client walkthroughs, handovers, and after-sales services.
- Monitor and enhance customer satisfaction through regular follow-ups and service assessments.
- Maintain CRM systems and ensure data integrity for all client records.

Facility Management:

- Oversee the maintenance and upkeep of project sites and completed facilities (common areas, showrooms, sample flats, etc.).
- Coordinate with vendors, service providers, and contractors to ensure timely and quality service delivery.
- Ensure compliance with health, safety, and environmental regulations.
- Monitor facility budgets, utilities, and operational expenses.




- Implement preventive and corrective maintenance schedules.

Hospitality Management:

- Manage on-site hospitality services, including front desk, reception, guest handling, and event support.
- Organize and oversee hospitality arrangements for client visits, site tours, and project launches.
- Ensure high-quality customer service standards are maintained by all front-facing personnel.
- Train and supervise hospitality staff to deliver a premium customer experience.
- Collaborate with marketing and sales for hosting promotional or engagement events.

Required Skills and Qualifications:

- Bachelor’s degree in Hospitality Management, Business Administration, Facility Management, or related field.
- 10+ years of experience in customer service, hospitality, or facility management, preferably within the construction or real estate sector.
- Strong interpersonal and communication skills.
- Proficiency in CRM and facility management software.
- Ability to manage multiple tasks and work in a fast-paced setting.
- Problem-solving mindset with attention to detail.
- Professional appearance and client-oriented attitude.

Preferred Qualifications:

- Prior experience in luxury real estate or high-end construction projects.
- Certification in Facilities Management (e.g., IFMA, FMP, PMP).
- Knowledge of local building and safety codes.

📌 Customer Relation Management, Facility & Hospitality Manager - : Borivali (W) Mumbai
🏢 DC Consultants
📍 Mumbai