Job Purpose
The role is responsible for defining and driving DMS AI strategy. Establish and lead the AI Projects & PMO DMS transformation. Delivering key DMS Tech Transformation projects:

1. AI Voice bot across various call types
2. Agentic model for Reforecasting & Capacity Planning
3. Agentic workflow for Free Collection, Gen-AI Calling, Allocation and Refer-out
4. Smart summary info and triggers for better performance management and early resolution
5. End to End Agentic DIY workflow for Partner Onboarding
6. Bounce cure counselling using Gen-AI calling
Duties and Responsibilities
A – Key Accountabilities for the Role

• Identifying use cases by working with business teams
• Evaluate AI capabilities in the market to solve for use case / build solution inhouse by working with technology team
• Manage end to end implementation of the capability and delivery of use case
• Track, monitor effectiveness of implementation of AI capabilities and drive adoption of capabilities across the organization
• Drive cost benefit analysis and value analysis for the organization to pick up relevant AI capabilities




• Enable cost save, revenue generation, productivity enhancement and quality due to AI intervention."

B – Additional Accountabilities
• Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner.
Key Decisions / Dimensions
• Prioritization and sequencing; capacity allocation.
Major Challenges
• Aligning diverse stakeholder requirements into a single, feasible increment
• Managing dependencies across multiple systems/environments
• Ensuring quality and compliance within tight release windows
Required Qualifications and Experience
a) Qualifications
B.E./B.Tech or equivalent

b) Work Experience
12–18 years experience in AI & leading PMO/portfolio governance in BFSI or large?scale tech change.
Solid financial acumen, vendor governance, and executive stakeholder management.
Demonstrated delivery assurance across complex, cross?functional programs.
Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.

📌 Deputy National Lead - Tech Transformation (India)
🏢 Bajaj Finance
📍 India